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L4 crashing every 5 mins

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igbuilder
New

L4 crashing every 5 mins

My l4 freezes every 5 mins and have leave screen and re enter. Any ideas

2 REPLIES 2
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Strampke
Expert

Best chance is that you installed an app that doesn't behave like it should.

You can of course check, test and find out what is causing the pain.

That can take a long time.

 

The best option:

  1. Make shure to backup everything
  2. Do a software repair with Xperia Companion

If a software repair fails then charge the battery to >80%, switch off your smartphone and in Xperia Companion after clicking Software Repair tick the : Device cannot be recognised or is a smartwatch.

 

You'll be surprised how well everything will be restored after the software repair.

Apps that require authentication will ask for authentication again before you can operate tose.

Your device will be lean & clean after the repair and  perform better than before.

 

PS

Chat apps like Signal, WhatsApp etc. require a separate backup from inside the app.

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EMS_MO72
Community Team

Yeah software repair will be great in solving the issue if it's a software issue, and you can also try the steps in this link before the software repair, they might help: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00235699