Problems making call - can't hear unless I put phone on speaker

[bluebell112]

Hello

A problem developed on my xperia sp today.  When I make a call I can't hear the other person unless I put the phone on speaker.  they can hear me.  I've checked everything I can think of on the settings and restarted the phone. Any ideas? Thank you

[Hampus · Accepted solution]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you download the application "Xperia Diagnostics" via Google Play. From this application you can test the ear speaker.

If you cannot hear anything from here, a software repair via PC Companion would be recommended to exclude software related problems:

http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

[Peter-P]

Hi I have the same problem sometimes, its when I use the headphones to listen to the walkman app.   

What cures it for me is to listen to music and pull the headphones out while the music is still playing.

[jacksXperiaSP]

Hello,

It looks like the Walkman App is messing with the phone.

I disabled audioclair+  and it worked again

[DevananD03]

the same problem i have rigth now, when i contact to sony service center they checked my mobile and they said that my audio jack has an problem,so change audio jack so that problem will resolve.

[imittal003]

I'm facing the Dame problem. When I contacted the Sony service center, they told me that there was a hardware issue and it cannot be repaired. They would charge almost the market value of the phone to replace it. It's deeply depressing since everything else in the phone works just fine.

[RichardL1968]

I just had the same problem. I tried your Headphone idea. Success! Thanks

[oncore]

sony m5 dual can't hear during calls

[godake]

XPERIA DIAGNOSTICS APP is not available in my country, and I can hear absolutely nothing unless I put speaker on... I purchased M4 just yesterday, can't believe I'm dealing with this 

[SN4]

Hi I have another problem
Just got this new xperia ultra xa
I can hear ppl but ppl can't hear me at all while talking on the phone