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unfortunately google play services has stopped

forlornangel21
Visitor

unfortunately google play services has stopped

.,. i hope you could help me.,

ahm, i have a Sony xperia J. I have a problem on it wherein i can't access my playstore. and there was a message always appear in my screen "Unfortunately, google play services has stopped", even receiving a notifications that there is an update to some of my applications. I've tried removing my battery for 5 mins & resetting my settings, it didn't work. . Sometimes the phrase "Unfortunately, settings has stopped" also appears.,

I cant' even use the internet using my cellphone. 

Note: I haven't update yet my system into 11.2.A.0.21, is this matters to my problem? 

please kindly help me with regards my problem.

10 REPLIES 10
sailorfred
Visitor

unfortunately google play services has stopped - is permanently on screen and I cannot get to settings or for that matter perform any function on the phone.  I have tried shutting down but that has done nothing.