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Internet connection problems

profile.country.GB.title
Chappy28
New

Internet connection problems

Hi 

l am having problems with connecting to the internet and interactive services -it keeps saying internet not connected and when I check connection everything is sorted 

any ideas would be appreciated I have tried a reset

Frustrated Chappy 

1 REPLY 1
profile.country.GB.title
LightFoot
Specialist

Hi @Chappy28   Would you please let us know the full model number of your TV (it will start with KD). The connection method and the ISP may help. For example if your ISP is BT then it is recommended that Smart Setup is disabled on the Hub.