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Having been using this TV for a couple of years on my Amazon Prime account, I was this evening asked for my Amazon username and password. I typed them in, but was told that they were not correct.
I tried on my Sony Blu-Ray 5.1 amplifier, exactly the same (username/password requested and rejected)
I logged onto Amazon's web site using the same credentials and had no problems.
Anyone seeing the same, or have any suggestions to work around the problem?
Thanks
KDL-32CX523
Solved! Go to Solution.
I have two different sony TVs and both now fail to login to Amazon prime. email and password work fine on the PC. I expect it is a ruse to get you to buy their dongle ! Anyway I will just cancel if Amazon don't sort it out soon.
I too have the same issues since Saturday on my TV and BluRay player.
TV model is KDL42W65xA.
I tried deactivating the TV on my Sony Entertainment Network login to start the whole process from scratch. I recall the first time I setup the TV I had to enable the amazon service via SEN.
Now I can't activate the TV. The code the TV gives me is reported as incorrect.
FYI Just found this comment in this thread on Amazon:
"I just spoke with Amazon tech support - it's a known issue and Amazon and Sony tech's are working together to resolve... I was told it effects all Sony devices... I was told they're hoping to have the issue resolved by tomorrow."
Hello all
For the people who have problems with Amazon Prime Video, please answer the following questions for ONLY this issue.
Thank you
Still not working for me. I access via bdp1100. I should say was accessing. I was advised to deregistering on SEN. It now gives me a 5 letter code to reregister but when I put it in, it says the code is incorrect.netflix and iplayer both working fine through the bdp1100.
Hi there @survivalism
Can you do a 'Network update' to ser if you are on the latest firmware and then reset back to factory defaul settings.
Once done, try again.
Cheers
Still an issue for me, bdp-S3100.
Tried deactivating device on amazon. Now just cycles around a screen which says 'your Amazon app has been updated...' but won't let me log in.
Same here, eternal loop
Sony Bravia KDL-40EX403
Software PKG4.131EUL-0108