KD65XG7003 Input flicker on Sky Q

[Sjak92]

I recently purchased a Sony KD65XG7003ABU.

i have a Sky Q box, Apple TV 4K and a PS4 connected to it via a Yamaha YHT 1840 cinema system. This goes through a 4K HDMI cable and ARC HDMI 3 on TV. 

The Apple TV and PS4 have no issues, the Sky Q however will flicker every 30/60 seconds or so, with green/pink horizontal lines, followed by a black screen. The input info then shows again and the process restarts.

i have tried numerous HDMI cables and differing inputs on the Yamaha, makes no difference and the issue only persists on the Sky Q.

any advice?

[Pascale_F]

Hi Sjak92,

Welcome to the community.

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

[Win_88]

Hi Sjak92,

Does the same thing happen if you connect the Sky Q to the TV directly without using the Yamaha to pass through the signal?

If it works well,  this would mean that the Sky Q and the TV are both ok , as well as the cable. And at that point, I'd recommend contacting Yamaha to see if they can advise with something to fix it or if this is just a compatibility issue.

Win_88