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Hello all, just purchased a new tv(KDL-40RD450) 2 weeks ago and today a new HDD, WD Elements of 1TB with USB3.0. I tried in several ways to use the recording function but it is not working. The TV actually records the programme, I can see it stored on the GDD but whenever I try to play it it gives me "Playback not avialable". Also the timer shows 0HRS,0MINS if recording time even if I left it more than 1 minute (instead of showing 1 min or more it shows 0 recording time. On the HDD it is very few space occupied. The TV stores the titles of the recording but nothing inside the file (looks empty).
So far I tried the following:
- Formatted the HDD to FAT32 (the tv recoginzes it and it registers it)
- Updated to the latest firmware
- Rested back to factory settings the TV
Nothing works so far, any idea why?
Note: I also have a DVD recorder with HDD that is connected via a SCART cable but that is not used (it is used just for analog recording). The record on the TV does not work even if the DVD recorder is turned off and I also tried to unplug the SCART cable out (no result).
Solved! Go to Solution.
For the English speaking members on the UK forum.....
From Google translate:
"Dear Sir, Thank you for contacting Sony Customer Information Center, and apologize for the delayed response. Referring to the problem faced by you, if you are using a SmartCase (C +), please unplug the TV and check if you can record without it. If the provider your television does not transmit channels that can be watched without a SmartCase, please ask them to check with another SmartCase, preferably a model different from the one currently used, it is possible that SmartCase The current to interfere with this function. For any problems or questions about Sony products, please do not hesitate to contact us. Thank you!"
Hi there
From my understanding, HDD recording is only available via the USB2 port - can you confirm that you have plugged the HDD into this port?
Also, try de-registering the HDD then re-registering it again.
Sony has this knowledgebase article - but unsure if its any help or not, but posting it here anyhow:
http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/44709/
Cheers
Hi there
Considering the first step is to get the HDD registered to the TV and fails, I would suggest re-connecting the HDD onto a computer/laptop and follow these instructions - then try once more
http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/23526/
For some reason, something seems to have corrupted the process of registering it. Which is why im assuming that 'recorderd' title were not playing back, as they werent being recorded in the first place.
Give it ago again anyhow
Cheers
Hi there
I am a little confused, sorry. In one of your replies you say "when I try to register it goes up
to 10% and then gives me "HDD registration failed". But in your reply above you say that it is registering and de-registering fine. Hence my confusion?
Im assuming that its not writing data to the HDD (i.e. not recording TV shows and displaying 0hr0min) is that the HDD is not properly registered.
Instead of just re-formatting the HDD, can you try deleting and then re-creating the actual partitions of the HDD itself and then format using FAT32.
All else fails, ill pass this thread to Sony support. But try the above first, and if you can clear up my confusion too.
Cheers
Hello, I tried the internal HDD but with no luck, it does not start because it needs a separate power supply which I can't get. I tried it again with the Seagate HDD in FAT32 using a small piece of software called fat32format from ridgecorop in order to be able to format it over 32GB because windows does not support FAT32 format larger than 32GB. The same result the recording is not working still shows 00H00M the HDD is registering and deregistering without any problem. I also tried it in NTFS same thing. I also wiped the partition I created a smaller one of 50 gb in FAT32 just to try it, same result. Please pass this over maybe someone knows a solution for this.
Hi there
I have escalated this thread to Sony Support who should be contacting you in order to resolve the HDD recording issue you have. Please post back on the forums on how you get on, as i would be interested to know what the actual problem is myself
Cheers