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Hi there,
Welcome to the Sony Community.
We will look into this and let you know when we find out more. Meanwhile, perhaps another member of the community will have some advice..
Best wishes,
Ed
Hi Rony.dahdah,
I think you can reset the TV manually by pressing and holding the Up arrow button the remote control. Here is the full procedure for the reset: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-26p300h/articles/00032...
Regards,
Vanilla_