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Faulty and in warranty

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Joetheobald
Visitor
April 2013
April 2013

Faulty and in warranty

I need to speak to Sony as when I ring the helpline number 0905 the automated number asks for serial number which when I put I says is not recognised. Then cuts off . My model pcg-71911m is faulty won't process and open any program's locks screen and can't even restore in safe mode. I don't think the driver is working properly and as its less than 12 months old I need to speak to someone about returning it and getting it changed. Anyone have a number I can call

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rich912
Contributor
Contributor
April 2013
April 2013

Hi Joetheobald,


Can you please PM me the serial number, correct product number (you are quoting the chassis number – product model number may start VPCEH) and contact details and we will try to arrange for Support to call you.


Rich



Go n-éirí an bóthar leat
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