Getting Vaio laptop pickup for repairs

[klimix]

Would appreciate any suggestioon from anyone.

My PC stopped working.

So contacted Vaio Repair department. 3 times they have arranged for the laptop to be pickup for repairs. And 3 times they failed to turn up.

Any suggestions on how I can get this sorted would be greatly appreciated.

[rich912]

Hi klimix,

Can you please send me (via PM) your Sony case ID and repair reference (Zref) which should be contained in the subject of the email from Teleplan, plus the dates that were organised for collection. We can then raise this with Support. Also if you have any names of the Sony employees you spoke to it would be of help.

Rich

[rich912]

I understand that your notebook has now been collected for repair. Can you please confirm?

Rich