Sony VAIO SVE1713W1E HD Webcam with Exmor

[Lioann1]

I have just bought a new Sony VAIO SVE1713W1E, running Windows 8. According to the specs, this features an HD webcam with Exmor for PC.

The camera does not function and I cannot find ANY support anywhere so that I can download drivers or other software.

Note that there is NO camera showing up in Imaging Devices or anywhere else.

Any help would be appreciated.

[Blencogo · Accepted solution]

Hi Lioann1 and welcome.

The webcam uses Windows drivers included in the Operating System so there are no drivers to download.

I don't think there is any webcam capture software but the webcam is designed to work automatically when you configure it within your IM software or within Skype.

I don't think the camera shows in Device Manager unless it is switched on by a program that uses video. Try downloading Skype and set up the camera in Tools -> Options -> Video Settings. Choose USB Camera from the drop-down box.

You may choose to buy a webcam program like Arcsoft Webcam Companion to capture video and pictures.

If this does not work then there is a possible fault and I would contact Vaio Support for advice. Go here: -

http://www.sony.gr/support/el/contacts

Click on 'Vaio and Computing and then enter your Vaio's Serial Number to obtain contact details.

Come back here if you have problems.

[Lioann1]

Many thanks for such a quick response, Blencogo.

I had already tried the Skype test but it won't recognise any Camera connected. I have also tried ManyCam, again finds no camera connected. Finally, tried www.testwebcam.com, again to no avail.

It looks like I have a faulty webcam so I will need to take this up with Sony support.

Many thanks anyway.

[fabhaver]

Hi Lioann1.

I have the same laptop as you, and the exact same problem as you. The webcam has always been there and been working correctly, until a few days ago. The camera doesn't show in the device manager or in "devices and printers", and thus doesn't work with third party software either.

Have you found a solution??

Thanks!!

Fabian

[Lioann1]

Hi Fabian

My local SONY asked me to return the laptop within 10 days of purchase and they replaced it with a new one two days later. New laptop camera works perfectly well.

If yours is over the 10 day period, I think Sony will fix the camera easily as long as the laptop is within the guarantee period.

Good luck!

Loukas