Stolen VAIO Laptop, can't find it in my registered products.

[LilithB]

Hi, I'm trying to get in touch with someone at Sony, but can't seem to find a way to send an e-mail detailing what the problem is, so I'll write it here, maybe the community can help, (I hope).

So, on April 05 of this year my SONY VAIO VGN-TT11VN/X was stolen from my house. At first I only proceeded with the legal stuff, (police report and talking with my attorney), but then I remembered that I registered this product when I bought it, back in 2009, so there had to be some way to let SONY and any repair affiliate know that if this VAIO appeared for a repair or any other requirement it was stolen, but I hadn't logged in for so long, I don't know what happened, I came here and the laptop is not listed in "My Products," even though I have a copy of what I entered as product registration. I have a Cyber Shot as a product but no laptop. So I tried to register it again, but I believe that for it being so old it can't be done, so I tried to find an e-mail to send this problem to SONY themselves, but can't find one.

The other possibility is that it's not on my products "here" because at the time I made an account on "club.vaio.eu," but that page is down for the time being.

I know this is hard to understand, but I hope someone here can at least send me in the right direction as to where to write to explain my situation.

[Blencogo]

Hi isabel.barron and welcome.

When you bought your TT Vaio, registration details for Vaio computers were held on the Vaio-Link server, which is separate from the My Sony website which has your product list. Consequently, Vaios did not appear on the product list.

If you have a copy of the original registration details, you will have the Vaio's Serial Number. Go here and click on 'Vaio and Computing' and then enter your Serial Number: -

http://www.sony.co.uk/support/en/contacts

You will be given contact details - but as your Vaio is outside Warranty, the only contact option offered will probably be a premium rate telephone line (from UK 0905 0310006)

Come back if that does not work and we can try something else.

[LilithB]

Thank you Blencogo.