hi, I thought I’d lost one of my earbuds, so brought a new pair. In the meantime, my lost one turned up. I haven’t used the new ones, but under ‘my orders’, I can’t see an option to return it. I’m not sure they will accept returns for this type of product, but what’s really frustrating is that I can’t find a way to talk to Sony about it. The chat bot just brings up generic return policy and instructions. Does anyone have any suggestions please?
