Charging port problem, guarantee issues

[Subhashbetal]

I m using sony xperia x (rose gold). 

Facing a problem in charging port.. 

Visited nearby sony service center they told me that port is moved backward thtswhy facing this problem, 

When i told them to fix this, they told me that my phone cannot be repaired, i have to go with replacement, 

But the problem is, they are saying 

I will get a refurbished model of my phone and it can come in any colour and i have to take that without any choice. 

I m not getting a new phone and also not getting my colour preferences. 

What is the benifit of buying a new sony phone, when there is no use of guarantee

[Strampke]

Here is a discrepancy between what you expect from your warranty and what the manufacturer has written in its warranty conditions.

Sony is not different here than other manufacturers.

Before you go on discussing with the service center I advise you to read carefully and see if you can find a clue to get what you want.

The service center has a policy. If you are able to show them that the is a margin between their statements and the written conditions you can maybe convince them and achieve what you want.

What is written is leading.

A bit of empathy from Sony can make a big difference as well.

Good luck and tell us how it ended.