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Fingerprint scanner disappeared after update

Rumrourke10
Visitor

Fingerprint scanner disappeared after update

Hi, my fingerprint scanner has completely gone a week after upgrading to nougat. Any ideas on how I get it back please.
20 REPLIES 20
Owencampbell
Visitor

My fingerprint scanner isn't working there isn't an option to use it anymore when I go to set it up its just not there
XxXxXxX
Visitor

Did you try Software repair by Xperia Companion as CameronT says??
AliSaleem
Visitor

Hi,  the fingerprint option has disappeared from my Xperia X Performance. I bought this phone in the UK (unlocked) and am using it on the EE network. 

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Uliwooly
Expert

@AliSaleem

did you manually updated the phone?

AliSaleem
Visitor

Sent for a repair, it came back upgraded

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Uliwooly
Expert

@AliSaleem

you should contact your Local support to get it inspected.

Bikt
Visitor

Screenshot_20170729-121514.png

 Hard Reset did not help. 

haynutwong
Visitor

I was using the finger print unlock function just yesterday, but the option, finger print manager, disappeared. Can anyone help?

This used to be a very useful function, and I would like to fix it asap, please someone help me…

(Sorry if my grammar is wrong)

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Uliwooly
Expert

@haynutwong

did you updated or flashed the phone?

haynutwong
Visitor

I updated it to 34.3.A.0.206