Fingerprint sensor

[Fabio511]

No funciona el detector de huellas y desapareció el menú de administrar huellas, funcionó un mes y dejó de andar

The fingerprint detector does not work and the fingerprint management menu disappeared, it worked for a month and stopped walking

GT

[Emil]

Hi @Fabio51,

As this is a international community your previous post has been translated in to English. Please keep all future posts in English so that other users may more easily understand you.

I'm sorry to hear this.

I would recommend that you get in contact with your Local support team for assistance with how to have your device sent in to an authorized service center as this is most likely related to your devices hardware.

What you can try is to perform a software repair using Xperia Companion to rule out anything software related in your device is the cause of this behavior. Note that performing a software repair will completely reset your device so make sure you backup using Xperia Companion your device prior to repairing it.

Let me know how it goes.

[alserv]

It's seems like you flashed US firmware and in US market for legal issues fingerprint sensor is disabled. To correct it flash firmware from other region, like GENERIC LAM