Headphone jack bug

[shamanbo]

My x performance stops recognizing any headphone connected to it after updating to official android 7. But when I force music to play via headphones using SoundAbout app, it plays correct, in headphones. So I think it is software bug, but what can I force to get rid of this trouble?

[CameronT]

Hi @shamanbo,

Welcome to the community.

I am sorry to hear about this Can you please test your phone in safe mode and see if the same issue occurs?

[shamanbo]

I checked in safe mode and it doesn't work.

[CameronT]

@shamanbo,

This sounds similar to an issue on older devices. Since it works with SoundAbout it would appear to be a software problem. Can you please try a software repair using Xperia Companion?

[shamanbo]

I tried it, it didn't help(

[shamanbo]

Does Sony aware of this bug? Is there a hope this bug will be fixed in next updates?

[CameronT]

@shamanboo,

What's the brands of the headsets you are using? Do you have any Sony headphones to test?

[shamanbo]

I tested smartphone with standart sony headphones that comes with it, xiaomi headphones and phillips ones to.

[DSTS]

I have the same problem. I can connect but I can't play music. I can tick the box for phone but not for media sound. I have tried everything but the companion. This is a software problem after the update. I have a deep crisis here! No music or podcasts for me...

[shamanbo]

Today comes new update - 39.2.A.0.374, and it didn't fix the issue. I am dissapointed.