Problem playing audio in WhatsApp

[jhow93]

Translation via Google Translate:

Good afternoon, I have a problem with Xperia X when playing audio in WhatsApp it blocks the screen sometimes happens when making calls too, I'm waiting for some comment.

Boa tarde, estou com um problema no Xperia X ao reproduzir áudio no WhatsApp ele bloqueia a tela as vezes acontece ao realizar chamadas também, fico aguardando algum comentário.

[Qatrium]

@jhow93

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

You might have something blocking your proximity sensor. It can be a misfit/uncut screen protector, screen protection that comes from factory, dirt, fingerprints, etc. So check your proximity sensor:Proximity sensor (number 6)