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Sony xperia x turning off by itself

Hs9
Visitor

Sony xperia x turning off by itself

My phone is only 15 days old and I have issue with turning off by itself while in charging or after charging. I don't know what is actually going on but it happened  in 10 days. Someone knows why it's going to turning off by self.

4 REPLIES 4
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najodleglejszy
Expert

@Hs9 does the same issue persists in safe mode? if it doesn't, then it's caused by a third party app that you installed. if it still happens, perhaps performing a software repair using Xperia Companion could help.

Hs9
Visitor

Yes, I tried to full charge in safe mode and issue still exists. One thing I noticed after shutting down phone, green light on near the front of camara and have to press power+ up valume button for wake up phone.

Thanks!! 

Hs9
Visitor

Hello,

I tried with software repair using Xperia Companion but issue still exists. Could you please suggest me can I return it to seller because it's now 27 days.

Thanks!!! 

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Qatrium
Expert

@Hs9

You better contact your Local support as soon as possible and check with them how your warranty works. They are well-informed about repairs and maintenance issues.