Xperia X Fingerprint not available

[AndreasKemper]

I have a German Xperia X. My fingerprint Sensor worked good in the last days/weeks, but since today i cant chose the Fingerprint to unlock my phone. The Option is away...

I also restarted my phone, but the Option is still away...

What can i do?

[MarlonUk1]

try to boot in safe mode, or run Xperia diagnostics.

if it works then it means there is an app preventing you using the fingerprint scanner if not try to perform software repair using Xperia Companion

[CameronT]

HI @AndreasKemper,

Welcome to the community.

When you say the option is away, what do you mean?

If you go to Settings > Lock Screen & Security, is the Fingerprint Manager there?

[AndreasKemper]

@CameronT No, there is no Fingerprint Manager anymore. 😞

[AlexRogerio]

I have a problem too. How to enable fingerprint manager in Xperia X US version?

[AndreasKemper]

@AlexRogerio But i have the German Xperia X...    ._.

[CameronT]

Hi @AlexRogerio,

Welcome to the community.

Unfortunately, the US version of the Xperia X does not contain a fingerprint sensor.

@AndreasKemper,

That's strange. Have you updated your phone recently? You can try running a software repair to re-install the firmware.

[AndreasKemper]

Nope, I didn't updated it in the last days, but the latest updates are installed. I will try the software repair... I hope it works then 🙂

[CameronT]

@AndreasKemper,

Let me know how it goes

[AndreasKemper]

I was too lazy to reinstall the Firmware but after a few weeks and a few restarts, the Fingerprint Option came back and finaly I can unlock my phone with it again 🙂