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Goes straight to the answering phone

Terry700
New

Goes straight to the answering phone

I now use a GiffGaff sim card into my xperia XA1. But when someone tries to call me

it goes straight on to the answering phone with the words  " its not possible to connect your call" 

 

How can I fix this, because I am missing so many calls

2 REPLIES 2
profile.country.NL.title
Strampke
Expert

Did you contact your provider?

How is it in safe mode?

Did you test with someone else's SIM card?

 

profile.country.GB.title
EMS_MO72
Community Team

Did you try to test your SIM card in another device and check if the same thing is happening or not ?