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Hi @Kara28M,
Welcome to the community,
This generally happens if something has added a security policy to the device, in most cases this would be a work email, are you using a work email on the handset?
Did this only occur after downloading and installing AVG on the device or are you aware of any changes that have occurred since the last time you used the function?
The error message itself gives the answer, there is a security restriction on this device, and this has likely been actioned by some application on the handset that has admin rights. AVG just happens to get Admin rights upon install.
Maybe try removing AVG from the device and testing.
Let me know.
i have the same issue. my previous phone with Android 6 version is ok. only my current phone which is updated to Android 7 has the problem. the security patch might be the issue..... it seems like a common problem that we all have.
I have the same problem, pls help