@Scallygally wrote:
How can you demand a refund when Currys point you in the direction of Sony? Sent from my Samsung device
I returned my Sony TV to Currys after 7-8 weeks, although there was a bit of chasing around regarding who was taking responsibility for it I eventually got my money refunded.
I was like yourself in that I wasn't sure what my rights were or how to get it exchanged as it was over Currys 30 days returns policy, but after reading hundreds of posts on this thread the common consensus was that as things stand this TV was clearly mis-sold / falsely advertised compared to the product received, and in that situation asking for a full refund is a reasonable response.
It was also noted by other users that it would still be reasonable to ask for a refund in this situation up until 12 months after purchase and if any retailers tried to refuse a refund (ie Currys) then there would be recourse for a Small Claims settlement, one poster made the recommendation that if they do refuse a refund then ask them for a letter detailing the reasons why they are refusing the refund and make sure that they know the letter is for the purpose of initiating a small claims case against them. I can't vouch for the accuracy of this information but it was enough for me to get up off the couch and get my hard earned cash back.
Other posters have also had their money refunded by credit card companies as the purchase was made through them, again on the false advertising issue.
It would be easier if all the information was in one post as it can be pretty hard on the eyes trawling nearly 400 pages looking for information!
As there will be differences between different posters, date of purchase, model of TV, etc, you should tailor the information to your situation, personally I would recommend demanding a refund on the basis of mis-sold / falsely advertised. These are the issues I reported.
No HDD recording functionality.
No PIP/PAP.
Exclusive use of either Youview or Satellite tuner features.
When Youview is disabled there is no access to two on-demand services, namely ITV Player and 4OD.
All of the above features were advertised both on their website and the product box.
The website has been changed several times to reflect the lack of these features, it's obvious that with more people returning these TV's the information on the website is being updated accordingly.
My chain of events were as follows:
Purchased TV late October.
Returned TV mid December.
Visited store were purchase was made.
> Fobbed off to knowhow phone support.
>> Phone support unable to resolve issue as item was paid for in store and not purchased via website.
Visited store for second time.
> Explained issues detailed above to sales, they agreed to take tv back for refund and were sympathetic (couldn’t believe it!)
Visited store for third time, (with tv in tow)
> Expecting direct refund as per conversation on previous visit.
Fob Off 1 - Sony are sorting the issues via firmware.
Fob Off 2 - They'll exchange the tv with another product from the Currys range.
Fob Off 3 - They'll give me a gift / voucher card for the purchased amount.
2hrs later I walked from the store with my cash in pocket.
You have to be firm with them and stick to your guns and you shouldn’t have any problems, hope this info is helpful as I know it was a very stressful experience for me.
