2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[Mick_J]

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@7-Zark-7 wrote:

Another followup -

Looks like it was the Google Cast receiver app causing the sound muting issues.

I went through the 'running apps' and killed spurious ones, or likely contenders for seizing the audio and muting it.

When I terminated the Google Cast app, the audio came back.  Restarting the set and even though the cast app starts up again, no more muting (so far).

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I have also noticed someimes that an App (in my case, Kodi when it has become non responsive to imput) can keep hold of the audio when returning to TV and requires a power cycle to fix.

Mick.

[MiCal1967]

@adyjay33

They add new features.

But yes, they fix almost nothing. Even if they fix something, they bring this back with next firmware. What I mean is that some issues that existed in December where solved in February and same issues came back in April. A kind of circulating issues again and again.

It's as if they work on initial firmware and not the previous to go on.

[7-Zark-7]

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Mick_J wrote

I have also noticed someimes that an App (in my case, Kodi when it has become non responsive to imput) can keep hold of the audio when returning to TV and requires a power cycle to fix.

Mick.

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In this case, restarts or power cycles still hadn't fixed it - every time I would restart, the audio would work for maybe a minute before muting (except on a single occasion where it lasted around 10 mins).

Once I had manually killed the Google Cast app from the settings menus, the problem didn't re-occur even though Google Cast seems to start automatically every time you 'reboot'.  Maybe it was using a corrupted data set and this got cleared when I killed it.

This is a reason why I don't go in for adding loads of additional apps to my set - not only do you have to contend with a buggy OS you also have to worry that a misbehaving app will mess up your TV experience.  I would have expected better from a Google app that was part of the built in OS functionality though.

[frogger38]

Sorry to hijack this thread... I can only post via a reply email.
When I try and login I get the message that I need to validate my account ....
It has been operational since October last year. When I try to validate it says oops you account is active, you can log in, but I can't. Anyone else?

[Anonymous]

@frogger38 - see. https://community.sony.co.uk/t5/general-chat/logging-on-issues-mysony/m-p/2178732

[frogger38]

Thanks @Anonymous that is my logon issue.
I'll wait until Tuesday .

[NPatri]

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Yes, I am having the same issue..!

Sent from my BlackBerry 10 smartphone.

[Thejak80]

Morning all

I've got a issue since the April firmware update that results in my WiFi dropping connection then reconnecting again only to have it drop out again, does anyone in Sony actually know what the future of the firmware with these sets are as getting in touch with Sony results in no further knowledge appart from contact support my only worry with this WiFi issue is that the connection doesn't hold long enough to get a update downloaded if it's 100+ so I'm assuming it'll be a USB update through the site job

[Dazrise3]

Hi All

Is anyone having issues with wired internet connection.

Tested the ethernet cable with laptop but nothing on TV. Wireless is ok but get a better signal wired. Gone through what pointless tests are on the TV.

its a X85 

cheers

[andipr]

My connection is fine (using homeplugs), no disconnects or speed issues.

Is the TV the only thing on your network with issues?