Connecting Alexa

[Stuartj2511]

Hi has anyone recently had trouble connecting there Alexa/echo dot 3rd gen to the alexa app. Constantly won’t find  each other tried everything no joy. Thanks

Tv is kd55xf8096. The app installed on tv says beta version. 

[EdwinaU]

Hi there,

Welcome to the community.

Please try the troubleshooting tips here to connect your speaker and let us know if it works.

Best wishes,

Ed

[Stuartj2511]

Thanks for posting that. I have tried all these steps. Spent an age on phone to Amazon ans sony . Sony currently looking into it. All apps enabled and skills set.. strange...

[navbecks]

Hi @Stuartj2511 , were you able to solve the problem ? I have same problem as well. It was working drone until I guess August and all of a sudden stopped working through Alexa.