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Home button not working on KDL-49wd75x

profile.country.GB.title
MrsCGT33
Explorer

Home button not working on KDL-49wd75x

My 82 year old mum has had her tv just over a year. The home button no longer allows access to apps so she can’t get iplayer etc. I’ve changed the batteries, switched everything off and on again but this hasn’t solved it (the tv is registering the button when I press it). Any ideas please before trying a factory reset??? 

11 REPLIES 11
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hhousen
Explorer

I followed the step in Sony replay and it been solved.

 

thanks all.

profile.country.GB.title
MrsCGT33
Explorer

That’s great! Hope it works for my mum when I eventually see her again!