Lip sync problems with atmos

[bob4janis]

Hi 

last night I was trying to watch Netflix, one of the latest films with Atmos sound. I have a new KD49XH9505 tv and HT - X8500 sound bar. With both these the lip sync was awful making the film unwatchable. I turned off atmos and went back to 5.1 sound and this cured the problem. Does anyone know what the problem is? 
Just a note, any programmes I watch without Atmos is fine.

[Peter_S.]

Hi,

Please check the sound settings on the TV and the sound bar.

Usually there's an option to adjust this delay.

Cheers

Peter

[bob4janis]

My question was why does this only happen when watching a programme that is transmitted with atmos. All other sounds are ok. I shouldn’t have to keep adjusting things all the time. 😀

[Joe_Dohn]

Atmos is a higher quality signal (more data = more susceptible to interference, errors and delays, etc..).

That said, have you tried enabling eARC (under Watching TV) or Enhanced signal format (under Watching TV - External Inputs - HDMI signal format)?

- JD