DCS-WX500

[plumduff]

I'm struggling to transfer images from my new camera to my iPhone. As far as I can tell, the camera is connected to home WIFI and has connected to my phone. The process starts but then I get a message to say the process has failed.

[Marino.Manolo]

Have you tried with Imaging Edge Mobile?:
https://support.d-imaging.sony.co.jp/www/cscs/pmm/products.php?area=gb&lang=en&cs_ref=slct_lang

[plumduff]

Yes, I've been using Imaging Edge Mobile 😞

[plumduff]

I'm getting really frustrated now. I have managed to transfer photos to my iPad and my husband's iPhone, but the camera refuses to transfer to my iPhone. 

[HannahEd01]

@plumduff, did you check if the iphone that's not accepting the pics is compatible with the software? 

[plumduff]

As far as I can tell 🙄

[HannahEd01]

@plumduff, if it's working with two other devices but not a specific one, it might be a compatibility issue. I suggest that you look into this further😌

[plumduff]

Hi HannahEd01

How do I find out if it's compatible or not? I've followed the links that pop up to check, and there doesn't appear to be an issue. I have an iPhone SE operating iOS 15.1.1 and the Imaging Edge Mobile is version 7.6.0.

I don't understand 😞

[Marino.Manolo]

Imaging Edge Mobile - Verified Mobile Devices:

https://support.d-imaging.sony.co.jp/app/iemobile/en/devices/

[plumduff]

Thanks. I’ve looked here before. I don’t really understand what it means. I have an iPhone SE with iOS 15.4.1 and I’m using version 7.6.0 of Imaging Edge Mobile. I think it’s suggesting my phone is compatible. But I’m not sure why it says SE 2nd. Maybe it’s not compatible.