Thanks to HannahEd01 for posting the link to the supported/non supported Sony models.
I have a KD-49XG8396 2019 smart tv and was horrified to find it on the first line of unsupported models. I have to confess that I never dreamt that such a relatively new model should find itself on this list. All the other televisions in the house (far cheaper and considered lesser brands) have quietly moved onto the ITVx platform.
I don't normally get riled but in this instance I did contact Sont support for an explanation. They say the it is the fault of ITVx and not Sony. I queried whether it was a software incompatability with the unsupported models but was quickly and assertively directed back to ITVx as the culprit. However, if this was the case, I'd like an explanation as to why older televisions appear in the supported list.
Yes, I realise I can cast, install a Firesick etc to bridge the shortcoming on my tv not having ITVx compatability but to be quite honest, I don't see why I should be forced to do it to restore the function I previously had with the ITV Hub. This TV was purchased in 2020 from a major High Street retailer, whose representitive extolled it's virues as a flagship model at the time. It seems just 3 years later, the flag to the mast has snapped and you can't buy another one!
Like several posts on here, I too feel terribly let down and would certainly not entertain purchasing another Sony product.
Rant over - if anyone can shed any light on whose fault it is (ie Sony or ITVx), I'd be grateful.
