Sony Xav ax-100

[Makumab]

Hello,

I'm having trouble connecting my iPhone to the radio. Every time you connect it writes the device is not supported, I tried several cables and phones but none worked always wrote the same. I tried connecting without a USB extension cable directly to the radio and no change. I have an iPhone 7 with the latest iOS and siri is active and the restrictions are on. I tried to restart both the phone and the radio and nothing has changed unfortunately.

Thank you for your advice.

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

There is a possibility that the settings on your XAV-AX100 does not allow the device to connect to Apple CarPlay. Can you check the following settings below - 

1. Tap Settings.
2. Tap General.
3. Set Restrictions > CarPlay > Disable Restrictions to on. The icon on the right turns green.

Let me know how you get on.

Best wishes,

Sean Mc

[lukasssoo]

Hi,

Got the same problem. 

Every time I connect Iphone got: USB device not supported. I checked with different cables and diffrenet Iphones (7, Xr and 11). 

I have tried changing rules in Iphone as you said but it just dont work.

Android auto works just fine. 

[Win_88]

Have you tried updating the unit: https://www.sony.co.uk/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax...

Or factory resetting it?

Win_88