WH-1000XM3 stopped pairing

[Achlasaba]

After sever months of use, my WH-1000XM3 suddenly will not connect with either my iPhone XR or my iPad. 

any suggestions will be appreciated. 

Thanks

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Can you let me know if your headphones are currently paired with any other devices?

Best wishes,

Sean 

[Achlasaba · Accepted solution]

Thank you for your reply. The headphones were/are not paired to any other device.

But I may the solved the problem.

I deleted the Sony app from my iPhone and iPad. Then I reinstalled the app on both. The head phones seem to be working now.

Best wishes.