@grwalli41 wrote:
This is getting ridiculous. I just popped into the local Sony centre (in the UK) where I bought the SA-NS410 from a couple of years ago. They had no idea that vtuner was down. In fact, the assistant commented that he'd been trying to get it working on the new high-res music centre (I think it was a HAP-Z1ES) that they'd just got in yesterday and he'd put the failure down to their store network! He confirmed that there had been no emails about vtuner being available.
So - Sony are still putting products into their stores that have functions that don't work and their staff don't know.
Come on Sony - we know that you read these discussion forums. If your current financial woes mean that you can no longer support vtuner, tell us (and the rest of your customers). If there is genuinely a technical issue that you are trying to sort out, tell us that too and give us an indication of when it will be fixed.
Similar story here with non Sony, but large retail chain. They are looking into this for me but I've decided I don't want vTuner any more, unless it gets fixed with reassurances this won't recur.
Sony have not demonstrated decent customer care as far as I'm concerned. By now they surely know the root cause and solution. However they are not being open about it. I think it highly likely my receiver will be going back for refund or exchange this week.
As a long term customer of Sony I feel disrespected and taken for a fool. Enough is enough.
