HT-XT3 no internet connection

[stoort]

I have just purchased a ht-xt3 which seems to work ok but when I connect it to my hub it connects fine to the wifi but doesn't connect to the internet. I have several devices connected to my hub with no internet issues. Does anyone have any suggestions

[Anonymous]

Hi there

Im not sure on what you mean by hub - are you referring to your router? 

As a suggestion, try using a 'custom' network setup and use a fixed IP address instead.  Also try setting the DNS to 8.8.8.8 and 8.8.4.4

See page 15 and 16 of the manual : HERE

Cheers

[stoort]

Thanks for your reply. Yes it was my router and I'm still having the same problem but I'm not at all techie still no internet 

[Anonymous]

Hi there

Have you tried the suggestion above - setting a static ip (using the instructions in the manual)?

If that still fails, can you try using a network cable directly connected to your router (and change network settings to 'wired' instead) - even as a test?

Cheers

[KDL40RD453BU]

I've got the same with a KDL40RD453BU and a wired connection. See another thread.

[DavidGWest]

I'm having the same problem with my HT-XT3.  I am connceting it to home WIFI.  It comes back with "Wireless Connection:  OK", but "Internet Access:  Failed".  All other devices in the house connec to internet via the WIFI just fine.  TV is only 5 or 6 meters from the WIFI router.  I tried the manual IP address approach - same result.

Any thoughts?