Join now - be part of our community!

Locked LT30p

slocumjoseph
Visitor

Locked LT30p

Does anybody know how I can get my sim code pin attempts counter reset. I’ve just changed service providers from EE to Talk Talk. When starting the handset (LT30p) I was prompted for a sim code pin. After bad advice I tried a few simple combinations (0000 1234 etc) and now, apparently the phone is permanently locked even after inputting the correct code and only Sony can reset the counter. I’ve sent three messages to Sony support with no response and today was twice on the landline to Sony helpline but they didn’t understand what I was talking about. I’d appreciate any practical advice as my phone, at the moment, is scrap!

1 REPLY 1
slocumjoseph
Visitor

I'm feeling rather let down by Sonys lack of response so I'm continuing to stubbornly pursue this matter. Hopefully, someone might be able to help. Everything points towards a counter reset on my phone (see the screen shot and a helpful email from EE).

EE email.jpgScreenshot_2017-07-11-09-24-33.jpg