sim card unlock problem

[Dreammy]

Hi,

I bought an SP. The store where I bought it confirmed that its SIMLOCK-FREE. However whenever I launch my phone and enter my pin I get the following error : "Invalid Sim. Emergency calls only." " SIM card is locked. Emergency calls only."
I can enter my simcard-pin. It accepts it and I see the android 4.1 start screen and can swipe to unlock the phone.

I entered a code #*76....*#*#* and opened "SIM Info" This is what I got: 

[x] Network 5
[] Network subset 0
[] Service provider 0
[] Corporate 0
[] SIM 0

This actually means my phone IS SIM-locked.
After emailing for support the store gave me a 16digit code to unlock my phone.

Now, where do I enter this key? Ive been youtubing/googling and everybody gets prompted to enter the code. I never get a prompt anywhere.


Question: How can I open this window/prompt so I can try to enter this key and unlock my phone.

Im running 4.1.2
C5303
12.0.A.2.254


Any other suggestions are welcome too!!

Stuff I tried:
- Tried using other simcards
- Factory reset
- On/Off 
- On/Off

[_alexdon_]

No problem,I will not put you in a prison(just kidding).:smileymrgreen:

[jeetushivi]

how this update works .....i mean my xperia sp is already updated with latest firmwair ....or if i run this update then what could it do with my phone...its just a repair tool or an update

[_alexdon_]

It will reinstall latest software,it is a repair/update tool,what you need.

[Danial-mach1]

see this pic

[Dreammy]

I used that code #*BLABLA*#*#*
and when I open the simlock menu I get this

[x] Network  5
[] Network subset 0
[] Service provider 0
[] Corporate 0
[] SIM 0

Does this mean my phone is, in fact, simlocked?
I emailed to the store where I bought and they CONFIRMED that is simlock FREE.

Please help?

My problem: I enter my pincode, the code gets accepted and they I get "Invalid Sim. Emergency Calls Only"
I even got a new simcard --> Same problem. Help me please.

[_alexdon_]

That x means the phone is locked to a network but you still have 5 tries to enter an unlock code.

[Dreammy]

---

@alexdon wrote:

That x means the phone is locked to a network but you still have 5 tries to enter an unlock code.

---

I know,but please read the first post. I dont get the popup to enter my 16digit unlock code
any ideas?

[_alexdon_]

See if this site helps.

[Dreammy]

---

@alexdon wrote:

See if this site helps.

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Hmmm , this looks like a pretty old page and it states that i should be prompted which is not the case
I dont think the key combination thingy is meant for Sony Xperia SP users?

[_alexdon_]

Look here or here.