sound problem of sony xperia T2 Ultra does not work

[cute93]

I have a problem where my phone doesnt produce any sound when playing music,watching video, and when being called i cannot hear the voice from the other side. When someone call I just answer the call with loudspeaker. I have already put it at its max volume but still no sound but i only hear the sound when i am using my headphones. Anyone can help me please!

[Uliwooly]

@cute93

Things to test 

check if you experience the same in >>> safe mode

test the device

settings > about phone > diagnostics > test > test the earspeaker

[AhmedZahid]

Having the same problem. Tried resetting the phone and software repair. Besides the above problems, my phone's screen light also not get turned off while holding the phone with ear during call.

[9662327427]

Camera problem / Sim problem /Voice problem 

[Basanta143]

Same problems me too .

anybody can help me 

[Ross5]

Audio problems only with loudspeaker or headphones

Problemas audio únicamente con altavoz o audifonos

@Ross5

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

[Uliwooly]

@Ross5 @cute93 @Basanta143 @9662327427

Time to get it inspected by your Local support