Sigh..it's all over. My hopes on finding a decent solution have gone up in smoke.
Went to SONY service centre. They confirmed the problem, looked at the phone, and told me that I can have it exchanged for a new one.
Then they refused to take it, as it was not manufactured in my country ( India ). Why had they asked me to come there in the first place, when it wasn't covered! I had told the person on the phone before he had advised me to visit.
Now I'm dependent on the dealer for any resolution.
I understand there is no international warranty, but this is just plain irritating. It's the flagship SONY model, first in its new avatar, developed a fairly major problem, admitted it, and they can't even make exceptions for it. As far as I'm concerned, it's their fault, and they should repair/replace it wherever the phone was manufactured.
Worst experience with it. After K790i, X10, Arc S, the S might be the last phone I purchase.
Sony should get their game staright. The only reason I pay a little higher for sony products is because they almost never fail, and now this.
Phone's good. But I paid a lot for something that doesn't work well, and SONY customer interaction is very weak and shoddy. The service centre literally told me to leave the place once they realized the phone was not covered by them.
What a disappointment. Let's see what the dealer does now.
