Here is the Sony email for your amusement or horror:
Please attach a screenshot of the error. Please follow the below steps to set the IP address manually:
- Obtain the following IP information from your computer.
- IP address or IPv4 address
- Subnet Mask
- Default Gateway
- Primary DNS or DNS server
- Secondary DNS NOTE: If you are already connected to the internet, the IP information can also be obtained from the network connection status of the device.
- Using the remote supplied with your Internet video device, press the Home or Menu button.
- Select Setup or Settings.
- Select Network.
- Select Network Setup.
- Depending on how the device is connected to the Internet, select either Wired or Wireless.
- Select Manual or Custom.
NOTE: For secured wireless setup, a Network security key needs to be entered before the IP address and Proxy server setting screen is displayed.
- Enter the IP information for the Internet video device obtained on Step 1.
- IP address: The IP address should be the same, except for the last number in the four-number sequence. Change the last number to a number higher than the original but less than 254. For example, if the IP address shown on your computer is 192.168.0.5, enter 192.168.0.105
- Subnet Mask: Enter the Subnet mask exactly as attained from the computer.
- Default Gateway: Enter the Default Gateway exactly as attained from the computer.
- Primary DNS: Enter the Primary DNS or DNS server shown on the computer or copy the Default gateway if one is not provided.
- Secondary DNS: Enter the secondary DNS shown on the computer or leave the information to sequence of zeroes. (0.0.0.0)
NOTE: Sony® Internet Video devices do not use a proxy server. Select NO if prompted to use a proxy server.
- Select Save and Connect to establish a Network connection.
Please follow the below steps to set set DNS to public:
- Using the supplied remote, press the Home button.
- Select Settings.
- Select Network.
- Select Network Settings/Set-up.
- Select Set-up Network connection.
- Select Custom/Expert.
- Select Wired/Wireless Set-up. In Wireless Setup connect TV to Wireless network by scanning the network or by using WPS function, depending of router. For secured wireless setup, a Network security key needs to be entered before the IP address and Proxy server setting screen is displayed.
- Select Manual IP Address setting.
- Keep the IP address like is or change the IP address manuallyand enter the DNS by the following Public DNS addresses: 8.8.8.8 for Primary DNS and 8.8.4.4 for Secondary DNS.
- Select NO if prompted to use a proxy server.
- Select Save and Connect to establish a Network connection.
Please reply to this email on whether or not the issue has been sorted.
End of email
The bit about setting the IP address to a higher fourth digit looks rather odd to me; not that I am anything like an expert. I would just be mechanically following the instructions without really understanding the objective. If they want me to be a tester, they should be paying me and giving me some training. I'll send them a few screenshots and decline the testing.
Did this cut and paste on Windows 10, which handled it perfectly.
