Netflix error code 5.6.1

[simonhnewell]

I have a KDL40R550C which suddenly shows Netflix error code tvq-pm-100(5.6.1). No amount of full power downs or factory resets will clear it. Only remaining option seems to be to reload firmware (v8.586) but I cannot force a reload since, obviously, I am up to date.

Any ideas anybody?

[Pascale_F]

Hi Simon,

Welcome to the community.

I’m just looking into this for you and will get back to you shortly.

Thanks,

Pascale

[Win_88]

Hi simonhnewell,

Have you tried to refresh the apps on your TV? You can do that by going to [Settings] - [System Settings] - [Set-up] - [Network] - [Refresh Internet Content]. (I'd also try the same steps while the TV is connected to a Wi-Fi hot spot just to test the network itself if the first attempt doesn't resolve the issue)

Win_88

[simonhnewell]

Thanks for your suggestion. It did not work regrettably. Another suggestion has been to check the country code is correct which I will do when I return there.

[Ellen_sony]

Hi,

I have the same error on Netflix while using my Sony TV. Have you managed to solve the issue? The Netflix support can't help...

[simonhnewell]

Hi

No I haven't and I don't think Sony know what to do - you'll note there's been no fuller reply from them as promised earlier.  I think it's a Sony specific software bug - this TV set is just pre-Android.  Best hope is that they fix it in the next firmware update.  Short term workaround is to connect my Windows laptop to the TV screen, shouldn't have to but that's modern technology I'm afraid.

[batee5]

Hi simonhnewel,

Welcome to our community!

It's not very clear from your post what's the currently installed firmware version on your TV. If v8.586  is the one installed then your TV is not up to date as the latest that was released is 

v8.587 which should improve Netflix playback performance. If your TV is not detecting it automatically then you can update your TV with a USB stick. You'll find instructions at this link: https://bit.ly/2xrolsK.

Hope this helps.

Regards,

Batee5

[simonhnewell]

Thank you, batee5.  I was hoping for that.  When I was last at the property on 4 May the TV was running 8.586 so when I get back there in August (it's a holiday home) I will manually upgrade it (as I deliberately switched auto update off).  Even if the new release does not permanently fix that particular Netflix issue (and, to date, nobody in Netflix or Sony has defined it) at least it should flush out the current bug.

Thanks for the post.

[batee5]

Hi simonhnewell,

Let us know if the update resolves the issue or if you needed further help then.

Regards,

Batee5

[Ellen_sony]

Hi @batee5

I have a KDL50W808C model. the software is up to date.

I've tried everything, however can't fix the issue with Netflix. Every title I play, I'm getting the error message "We're having trouble playing this title at the moment. Please try again later or select a different title". 

Their support refers me to Sony. Can you help?

Thanks a lot!