Hi I’m new here having just bought a Bravia kdl-49we753 

Suddenly, after a couple of weeks from new, the bbc I player app has stopped being able to load any tv program and the screen shows this:

”BBC

02001

Something went wrong loading this program

This is usually a temporary problem. You can try this programme again or try a different programme”

it it looks like a bbc generated message unless it’s a Sony in app one. I searched on line and found it mentioned on the bbc website where it said it happens on Bravia tv’s and to contact Sony support

Anyone else had this? It happened out of the blue and is still happening

Other catchup apps work fine. 

I’ve seen mentions of this on other manufacturer products where it talks about dns server addresses but I only bought this tv to watch; not to become an IT expert, so at the moment I’m truly in the dark.

Thanks,

Dave