Call recognition problems

[Carlos9210]

Does not recognize contacts in calls after the last update, how can I fix this problem

GT

[Alejo123]

I have the same problem after making updates, the call log appears the number but not the contact name and in the contacts directory are saved, how do I solve?

gT

[Kari82]

I have a Sony X and it happened to me exactly the same, how I solve it !!!! The truth creates many problems to me when recognizing who calls me

GT

[Miltongla]

I have the same problem with my z5 premium exit the incoming call number but the contact name does not appear! Help!

GT

[Jac78]

Translation via Google Translate:

I can not see the caller's name just the number

No puedo ver el nombre de quien llama solo el numero 

[Qatrium]

@Jac78 @Carlos9210 @Miltongla @Kari82 @Alejo123

We used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

[gregoryopera]

Hi @Carlos9210, @Jac78, @Miltongla & @Kari82,

Please backup your contacts (as a precaution)(Contacts-->the three dots in the top-right corner-->Import/export-->Export to SIM card/Export to SD card or internal storage (.vcf file)).

Once you have done this, try to remove the data for Contacts:

Settings-->Device-->Apps-->Contacts-->Storage-->Clear Data

Finally, restart your smartphone and then open Contacts.

Contacts should re-synchronize with your Google/Google Apps account and with a little luck, the telephone numbers in your recent calls list will show the names instead... Just be aware though, that the telephone numbers in Contacts must match the telephone numbers in the recent calls list exactly; it shouldn't matter whether they're in international format or not though - but it is recommended to save them in international format, for a variety of reasons.

Please post back here and let us know if this worked for you or not...