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No sound from loudspeaker

Peapod
Visitor

No sound from loudspeaker

I cannot use the loudspeaker function on telephone calls or WhatsApp videos. The recipient can't hear me but I can hear them. Has anyone else had this issue? 

2 REPLIES 2
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Uliwooly
Expert

@Peapod

Could you test your phone

Settings > about phone > diagnostics > test > test loudspeaker

Peapod
Visitor

I have tried the diagnostics and it comes back as being OK. Thank you for your help though.