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USB doesn´t work

AndiP1234
Visitor

USB doesn´t work

Hello together,

the USB connection between PC and smartphone does not work anymore. I tried it on serveral computers with different usb cables.

If I connect the smartphone to the PC I also miss the selection menü (charging, mtp, ptp...).

I tried the soft reset, but itn´t solve the issue.

How can I make a hard reset? I can´t start the recovery mode (power + volume down).

I think the usb driver at the phone is broken/delete or the port is defectly.

Best regards

1 REPLY 1
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Uliwooly
Expert

@AndiP1234

The only option is 

settings > backup & reset > factory reset

other than that, you will have to contact your Local support to get it inspected/repaired.