Join now - be part of our community!

Recent update

SOLVED
profile.country.GB.title
Hippotrot
Explorer

Recent update

Hi I’ve tried to update my tv software and it keeps failing and makes my screen go black then I get a white blue white led under the screen and the tv won’t turn on at all I’ve tried to install the latest software using a usb stick still no good any other things to try ?? Thanks tv is a 

KD -55XE8396

12 REPLIES 12
profile.country.GB.title
Hippotrot
Explorer

I’m not sure why it’s only now tried an update it’s been in use everyday and is always connected to the internet I’ve always done the updates when they come up on the screen never had a issue before unless this is a new update they are rolling ??

profile.country.GB.title
daveyh64
Enthusiast

Have you tried a forced factory data reset using the buttons on the TV.

 

If not read this article following the instructions.

 

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xe8396/artic...

 

Remove all USB nd HDMI devices from the TV and disconnect from the internet before attempting.

profile.country.GB.title
Hippotrot
Explorer

I’ve now gave up and bought a new tv thanks for the advice ✋🏼✋🏼✋🏼✋🏼✋🏼