Can't run Sony VAIO Care to create Recovery Disks

[djynja]

Hi all

The notebook is a VPCEE3E0E. It's telling me the SMART system has detected a hard disk error on boot, so I've got a new hard disk to install. I'm trying to access VAIO Care to create recovery media (the machine will boot but it's not very happy) but nothing happens when I

1: Press the Assist button

2: Try to run it from the Start menu

3: Access the program in Explorer and try to run it as normal or administrator.

This happens in both normal startup and safe mode.

Can anyone give me any tips please how to run the 'create recovery disks' program bypassing the VIAO Care, or how to get the Care system to run in the first place?

It's Windows 7 Home Premium (I think 32 bit).

Thanks in anticipation!

[Thalamus.]

Hi djynja,

welcome to Questions & Answers..:smileyhappy:

If you have backed up your imortant data on your HDD then it be a worth trying to restore your vaio back to factory settings as this might allow you to create a set of recovery disc..

On models with the ASSIST button

1 Press the ASSIST button while your computer is off to launch VAIO Care Rescue.

If the display language selection window appears, select your desired language and click OK.

2 Click Start recovery wizard.

To perform the custom recovery, select Tools and click Start advanced recovery wizard.

3 Follow the on-screen instructions.

If the above does not work then you can purchase a set of recovery discs from Sony support which should allow you re-install the oringinal supplied OS & programs, etc..

To contact Vaio support click on the following link Contact Sony Support

[djynja]

Thanks Thalamus :)

Nothing doing at all with the Assist button, I'm afraid.

I've tried upgrading the VAIO Care but it's informing me it's not a Sony machine! HDD must be really unhappy.

I've sent the tech people a message to see if they can put me on the right track to getting replacement disks.

Thanks very much and I'll let you know how I get on :)

[Thalamus.]

djynja wrote:
I've sent the tech people a message to see if they can put me on the right track to getting replacement disks.

Hi djunja,

it may be quicker to phone Vaio support to purchase a set of recovery discs..:smileywink:

To contact Vaio support click on the following link Contact Sony Support

[homer_j]

Hi djynja,

I have the same problem with my Vaio In One, which I first reported to Sony Customer Support on 1 March 2013. I have been chasing them continually since then; you may be interested in their latest reply, dated 10 Apr:

Thank you for your kind reply, we apologize sincerely for any inconvenience and delay.

Please be advised that this issue is currently under investigation and this issue happened with many customers it is not an individual case, we are still investigating and we cannot give an estimated time on when it will be resolved.

Please be informed that we are currently working on it and we have escalated it to the higher management.

I hope that this information has been helpful. Should you have any further questions, please feel free to reply to this e-mail or contact us via the numbers below.

Yours sincerely

Basem Ragheb

SONY Support

UK: In guarantee contact telephone number - 0870 240 2408

I have emailed them again this evening, insisting that they supply me with a DVD copy of Windows 8 64 bit. I'll post any progress!

Message was edited by: homer_j

Have you got any further with this issue?