Sony Xperia X - headphones not supported

[Diana2110]

Hello, 

My headphones stopped working all of a sudden and the message that i get is headphones not supported.  I tried using another pair,  sony ones and the same message appears. 

I have also installed Smart connect but that did not help at all. 

Some advice would be great. Thank you! 

[Uliwooly]

@Diana2110

What if you test your phone in >>> safe mode

[Diana2110]

Hello, 

Just tried and it still shows the same kind of message.  Any other ideas? 

Thank you!