X Compact turn on while charging

[Alessio_841]

Hi Community,

Yesterday I receveid in Italy the October patch update.

After installed them I turned off my X Compact and plugged it to charge during the night. After some minutes, the device turned on it automatically. This strange behaviour repeated twice until I unplugged it to not disturb my night.

Any Sony's stuff could help me about? Is it only a random issue due to the newst update?

I hope in an answer.

Thanks

[Mike_D]

Same problem here. I  just purchased my phone in the US. After all of the updates the phone turns itself on approximately 15-20 minutes after it reaches the 100% charge mark. A company the size of Sony should solve this issue right away. This is unacceptable. I returned the first phone thinking it was a manufacturing defect. The second phone has the same issue. I even did the software repair with Xperia Companion and still the problem persists. What could they have done at the root level through thier official updates to have the phone turn itself on? I hope they come up with a fix soon otherwise I'm returning the second phone that I purchased as well soon. 

[Uliwooly]

@Mike_D

You should contact your Local support to get it inspected by them 

[Mike_D]

I just called Xperia support and pointed this thread to them on this forum and told them to forward this to their development team so that they fix it. Do you know what their response was? They don't have a means of contacting Sony's development team! So when Sony rolls out a faulty software update, Sony's own customer service and technical support department does not have a means of communicating that to the development department that a problem exists with their recent software update. This is so pathetic for a company the size of Sony. Absolutely unacceptable. There should be a direct line communication between tech support and their development team so when they screw up like they did in this last October update, they find out about it and do something about it. How will this matter ever be acted on without a line of contact between tech support and their development team?

/t5/Xperia-X-Compact/X-Compact-turn-on-while-charging/m-p/1267879#M2628

If you can please relay this to the development team so that someone can look into this matter we will all very much appreciate it. 

[Oldm]

The problem is in xperia x and x compact and is caused by last update of october. 

[Pandita12]

This is a security problem !!!!!!

what happen if my phone is stolen? the thief's only need to put to charge the phone to have access to everything because the pone turns on itself and the security of the lock screen is bypass for this.

If my phone is steal I will suit Sony for the lack of security in their device

And other big problem is when you make a phone call the phone turns on the do not disturb option and if you do not remember to turn off the phone continue in that mode, do you know how many important call and messages i have lost for this idiot function?  

[jbhh12]

Telefon F5321

Android 7.1.1

Build 34.3.A.0.238

Kernel 3.10-84  Sep 15

We have the same problem. Phone turns on a few minutes after midnight each night. This

problem started a few weeks ago, probably with the last Sony update.

[UGLYDOLL]

I have one in each color and after the update they ALL do the exact same thing, and not just while charging.

In the morning all of the screens are on and the phones are extremely warm.

This is not a safe mode or some other pc repair solution... there is a critical issue with the update and Sony needs to address promptly. 

[simone8182]

i have the same problem. 

[simone8182]

where is Sony support? Where's the fix? We are waiting for 1 month !!!!

[UGLYDOLL]

This is making me consider switching to another brand.

I love Xperia but when you get every user experiencing the same issue and they take this long to fix it...nah that’s enough.

Props to the mods on this board for all their help, Sony should pay you.

You guys have always been amazing.

But I think I’m done.

Will this happen with my XZ1 compacts next year? Forget that.