Can't use Chromecast

[mayin78]

I have just bought a KD43XD8099BU TV with built-in Chromecast. I can't find the landing page for Chromecast(TV landing page with the landscape image slideshow) anywhere. Is this on a particular HDMI, is it an app? My laptop Chromecast is not detecting the TV either. Any help? This is my first time to cast to this new TV.

Thanks

M

[BroderSalsa]

Go on the play store and try updating "Google cast receiver"

https://play.google.com/store/apps/details?id=com.google.android.apps.mediashell

[mayin78]

Thanks for replying - I've done this and it says its up to date. When I turn the TV on should the Chrome landing page be there. Which input do I choose for Chrome? Is it an app?

Thanks

M

[Anonymous]

Hi there

There is no Chromecast (or Google Cast) landing page and you do not have to select an input to use chromecast - it is entirely built into the TV.  The only exception is, if you want to screen mirror - you choose the screen mirroring Input.

It works slightly different to the actual USB Chromecast device.  All you do is cast away ! 

Cheers

[mayin78]

Ok thanks for clarifying. Problem is I can't cast. My cast button is not picking up the TV. Furthermore I can't access Google apps at all on my TV despite the other apps working perfectly and WIFI connection is fine. I can't search - I'm getting an error message "google not available" and play won't load so now I think it's an Android problem. Any advice?

[Anonymous]

Hi there

I would advise a Factory reset to be honest.  I am assuming you have updated the firmware since you purchased the TV.  Sometimes after updating the firmware it seems that a factory reset is required to clear out the 'gremlins'

See these instructions:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/

Cheers