Netflix error code 5.6.1

[simonhnewell]

I have a KDL40R550C which suddenly shows Netflix error code tvq-pm-100(5.6.1). No amount of full power downs or factory resets will clear it. Only remaining option seems to be to reload firmware (v8.586) but I cannot force a reload since, obviously, I am up to date.

Any ideas anybody?

[mvtito]

Hi everyone,

It's been helpful to read this trail. I've been struggling with this issue for some weeks already, and it's frustrating that Sony has done nothing to solve it. I got a XD8305 too, and it was all going great until this started to happen. I'm based in Portugal, so it's not just a Spain-based issue then.

I have signed out and then back in Netflix (as hbapsa did), but nothing happened in my case.

[davSin]

Hi,

Having the same problem repeatedly. TV model is KDL-48R550C, updated my software currently at 1.598-1.041-01

Netflix is version 3. TV isnt android version.

Problem still persists . youtube working fine. Netflix is the problem. Tried all, restarted the network, unplugged the TV etc etc. Any suggestions on solving this issue please?

Thanks

[Ellen_sony]

Eventually I had to change the video card on the TV. Netflix was the first
to go, afterwards the TV just stopped working.
Hope it helps!

[simonhnewell]

In November 2018, with the pace of a sloth, Sony eventually got around to issuing a 'fix' (excuse my cynicism - let's first see if it actually works in the real world) for this which can be found here:

https://www.sony.co.uk/electronics/support/downloads/00015574

Your set is listed here.  I have not tried this on my set due to me and the set being 1,000 miles apart currently.  Extensive instructions are given for a USB based update.  Maybe you could give it a go and see if it works.  

One thing that bothers me is the software version number you are quoting - my TV is on v8.576 and this upgrade will be to 8.590 which is not consistent with the number you are quoting.

I hope it works for both our sakes!

[simonhnewell]

I am pleased to say this fix worked.

That's me signing off.

Good luck to anybody looking at the same problem.